How to permanently delete your Touch account and personal data — in-app, or by email if you no longer have the app installed. Applies to both the Touch app (Users) and the Touch Host app (Hosts).
Once processed, your profile, photos, and wallet cash balance are gone for good. You'll need to sign up as a new account to use Touch again.
Your account is deleted immediately — there's no waiting period, and no further confirmation needed.
Email us from the address on file for your account (or mention the phone number you signed up with) and we'll process the deletion for you within 7 business days.
Deleting your account immediately removes your personal profile information. A small set of records is kept only where the law requires it — never anything you'd recognize as "your profile."
These retained records are kept only for the period required for tax, accounting, and fraud-prevention purposes, and are no longer linked to a visible profile, name, or photo once your account is deleted.